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2.2 Principles of effective school case management

There are five principles that should underpin effective school case management.

1. The promotion of the student's health and well-being.

  • 1.1 Focus on the personal and educational development and empowerment of the student.

  • 1.2 The student is supported and encouraged to be self-reliant and independent, and to engage in appropriate help-seeking behaviours.

  • 1.3 When responding to a student's needs, the values of the student and his/her family are recognised.

  • 1.4 A commitment to establishing a positive and respectful relationship with the student.

  • 1.5 A community based focus the maintenance of the student's connections with his/her broader community, including school, peers, and family.

  • 1.6 To maximise participation in shared decision-making, the feelings and views of the student, and where possible his/her family, are actively sought and incorporated in consequent planning and action.

2. An individualised process

  • 2.1 An individualised action plan which is based on comprehensive assessment.

  • 2.2 This plan is developed in collaboration with the student, and where appropriate his/her parents/caregivers, and includes his/her preferences and choices.

  • 2.3 It builds on the student's personal strengths.

  • 2.4 The plan is flexible and responsive to the needs of the student.

  • 2.5 It is outcomes focused.


3. Maintenance of legal and human rights, privacy and confidentiality

  • 3.1 The student's legal and human rights are respected in terms of the prevention of sexual, physical, financial, neglect and emotional abuse.

  • 3.2 Interventions are developmentally appropriate and least intrusive.

  • 3.3 Appropriate standards of duty of care are applied.

  • 3.4 The student's and parents' right to privacy and confidentiality is acknowledged, and he/she is informed about confidentiality policies and practices, particularly in relation to what information is being requested, why it is being requested, and who has access to it.1

  • 3.5 All school staff should be made aware of privacy and confidentiality policies and practices.

  • 3.6 The process of collecting information is limited only to information that is relevant to the case management process, and is conducted lawfully, fairly, and non-intrusively.

  • 3.7 The student is aware of the limitations of confidentially (eg. subpoenas, child protection).

  • 3.8 The case manager advocates for the rights of his/her student within the legislative and funding frameworks that apply to the student.

4. Non-discriminatory and culturally appropriate practice

  • 4.1 Access, within its scope and capacity, to a process that is nondiscriminatory, and offers a non-threatening and comfortable environment.

  • 4.2 A sensitivity to and respect for the student's values, culture, and language.

5. An efficient and purposeful management process

  • 5.1 A well coordinated, planned and reliable process.

  • 5.2 Planning is timely, inclusive of all stakeholders, and collaborative by involving all stakeholders.

  • 5.3 Processes and strategies to address student needs are realistically planned with available quality resources in mind.

  • 5.4 An emphasis on continuity, predictability and consistency.

  • 5.5 A process that is evaluated, accountable and transparent to all parties involved, with a view to periodic reviews for efficacy and adjustments being made as needed.

  • 5.6 Personnel who are trained and skilled, adhere to ethical and professional case management standards, and hold appropriate educational qualifications and professional licensure.

  • 5.7 Each case management process is well documented, participants, particularly the student, have agreed to the content and follow-up on action and the review process.

1: On the Case Management Summaries page, there is a downloadable handout on the key elements of Privacy and Confidentiality. See Useful Websites: Reach Out! Confidentiality - an informative fact sheet, written primarily for young people, about confidentiality; Lawstuff. Know your rights - information about the legal age to automatic rights to confidential health care in your state.

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