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Department of Education, Training and Youth Affairs. (2001b). Innovation and best practice in schools: Review of literature and practice. Canberra, ACT: Author.

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Holdsworth, R. (2005). Comments on the Case Management Document

Linstone, H., & Turoff, M. (2002). The Delphi Method: Techniques and Applications. Retrieved on 14 April, 2005, from MindMatters Plus. (2005). MindMatters Plus. Focusing on students with high support needs in the area of mental health. South Australia: Author.

Office of the Public Advocate. (1992). Case Management. A better approach to service delivery for people with disabilities. Victoria: Author.

O�Dowd, M., Ryan, M., & Broadbent, R. (2001). Building Scaffolds of Support: Case Management in Schools. A Report for the Victorian Full Service Schools Program. Victoria: Department of Education, Training and Employment Victoria.

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South Australia Department of Education, Training and Employment. (2000). Responding to concerns from parents and caregivers in DETE preschools and schools. A resource pack for managing complaints and challenging situations. Retrieved on 9 April, 2005, from

Withers, G., & Russell, J. (2001). Educating for resilience: Prevention and intervention strategies for young people at risk. Camberwell, VIC: Australian Council for Educational Research.

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